> For the complete documentation index, see [llms.txt](https://davestaxcp.gitbook.io/freewallet.io-user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://davestaxcp.gitbook.io/freewallet.io-user-manual/troubleshooting-issues/i-logged-in-and-see-none-of-my-assets-but-i-see-them-on-tokenscan.md).

# I logged in and see none of my assets but I see them on tokenscan!

Since Freewallet is a [deterministic wallet](https://forums.counterparty.io/t/what-is-a-deterministic-wallet/1211), if you signed in with your 12-word seed phrase and do not see your assets, <mark style="color:yellow;">you must first recheck you used the correct seed phrase that you backed up when creating your wallet</mark>.

* <mark style="color:yellow;">It is most possible you have made a spelling mistake or used the wrong word</mark> and Freewallet simply “created a new wallet” from that new deterministic seed phrase.
* If you are certain you have correct seed phrase, it is possible your server settings to update your balances is not updating. Please see [How do I check my Freewallet Server Settings?](/freewallet.io-user-manual/common-questions-using-freewallet-faq/how-do-i-check-my-freewallet-server-settings.md) and make sure you are one of the default recommended settings.
* If you have verified the seed phrase is correct as well as the address that Freewallet is populating for you, <mark style="color:yellow;">it could be that Freewallet is simply not loading the asset data from Tokenscan for some reason</mark>. It is always best to look up your address and your Counterparty tokens on other Counterparty Block Explorers such as [memepool.wtf](https://memepool.wtf/) , [explorer.unspendablelabs.com](https://explorer.unspendablelabs.com/) and [xcp.io](https://www.xcp.io/).

<mark style="color:yellow;">If you updated Freewallet and had added addresses that are not currently showing</mark> and that were "added addresses" (not the first 10 segwit and first 10 legacy addresses automatically), use the "Add Address" function to re-propagate them into your wallet. \
\ <mark style="color:red;">After updating through certain versions, any imported addresses will be lost and will have to be imported again. Imported addresses are from different deterministic seed phrases.</mark>

The details of both are explained in detail in the [Viewing, Creating and Importing Addresses](/freewallet.io-user-manual/freewallet-functions/viewing-creating-and-importing-addresses.md) section of this User Manual.