Freewallet.io User Manual
Freewallet.io User Manual
  • Getting Started
    • What is Freewallet?
    • What are the features of Freewallet?
    • Where can I access Freewallet?
    • Where can I access previous versions of Freewallet?
    • What is Tokenscan.io?
    • Why do I need small amounts of Bitcoin to do things in Freewallet?
    • What BTC fee should I use?
    • What is the Automatic Donation System? How do I turn it off?
    • What is an Asset/Token/NFT? How can I store them?
    • I want to trade a certain Asset, is it legitimate?
    • How to find the License Agreement
    • What else do I need to know?
  • Exploring Balances, History, Exchange and Dispensers
    • Address Balances
    • Address History
    • Viewing Tokens
    • Exploring Token Information and Enhanced Asset Information
    • Understanding Dispenser Markets
    • Buying XCP and User Created Tokens from a Dispenser
    • The Decentralized Counterparty Exchange (DEx)
    • Understanding Exchange Pairs
    • Buying and Selling XCP and Tokens on the DEx
    • Understanding BTCpay and BTC/TOKEN on the DEx
  • Freewallet Functions
    • Creating a Wallet
    • Locking and Unlocking Your Freewallet
    • Viewing, Creating and Importing Addresses
    • Show a QR Code for your Address
    • Sending and Receiving BTC
    • Sending / Receiving XCP and User Created Tokens
    • Displaying the Seed Phrase and Private Key of your Address(s)
    • Using the Multi Send function
    • Create a Counterparty Token (NFTs and FTs)
    • How to Change Token Properties
    • Changing the Token Description
    • Issuing more Token Units
    • Resetting Your Token Issuance
    • Locking Your Token Issuance
    • Transfer Token Ownership
    • Destroying Tokens
    • Paying Dividends to Token Holders
    • Voting with Tokens
    • Broadcast information on the Bitcoin blockchain
    • Signing a Message Using Freewallet
    • Signing a Transaction Using Freewallet
    • Using the Sweep Function
    • Setting up a Dispenser
    • Closing a Dispenser
    • Cancelling Exchange Orders
    • Starting an Exchange Pair that has no orders up yet on the DEx
    • Minting Open Fairmints
  • Common Questions Using Freewallet (FAQ)
    • What if you make a mistake?
    • Where can I see my current version?
    • How do I check my Freewallet Server settings?
    • How do I use the Debug function on Freewallet?
    • Can I use the Counterparty/Bitcoin Testnet in Freewallet?
    • Can I burn BTC for XCP?
    • What’s a Stamp?
    • What’s an Ordinal?
    • If Tokenscan is down for maintenance, can I still access my funds?
    • Why is there more than one input on my BTC transactions?
    • Does Freewallet support two-factor authentication?
    • Can you lock a Token description?
    • Can I run my own Counterparty server?
    • How do I use Freewallet to mint an Emblem Curated Vault?
    • How do you create a Burn Address for use on Counterparty?
  • Troubleshooting / Issues
    • I sent BTC (or a Token) to Freewallet, why doesn't it show up?
    • Why can't I see my assets I own or created with 0 issuance?
    • "Error While Trying to Broadcast Transaction"
    • "Failure to send not enough BTC in wallet"
    • My Freewallet Exchange/Dispenser tab is resetting the data when I try to sort by BTC Price?
    • "Public key was neither provided nor published in blockchain."
    • I logged in and see none of my assets but I see them on tokenscan!
    • Help! I used too small of a fee and my transaction is not confirming!
    • I sent/dispensed an XCP asset to a Wrapped Segwit Address (address beginning with "3")
    • I sent/dispensed an XCP asset to a Taproot Address (an address that starts with "bc1p")
    • I updated Freewallet and can only see my first 20 addresses! How can I get them back?
    • My second transaction on an MPMA (Multi-send) is not getting confirmed and giving me an error
    • Freewallet gave me a TX link but Tokenscan says "Transaction not found on tokenscan"
    • Error composing dividend transaction via API: ['zero dividend']
    • My MacOS/Windows is saying Freewallet is not verified by the app store. What should I do?
    • Counterparty API Communication Error!
    • What is a Counterparty API Error?
    • Stuck on "Checking Data Encoding Fees"
    • Constructed transaction does not parse correctly
    • My transaction is too low of an "Effective Fee Rate"
    • Error Composing Dispenser TX - Balance History
    • I entered my created password and stuck on "You will need to unlock..."
  • Getting Support
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  1. Troubleshooting / Issues

Help! I used too small of a fee and my transaction is not confirming!

PreviousI logged in and see none of my assets but I see them on tokenscan!NextI sent/dispensed an XCP asset to a Wrapped Segwit Address (address beginning with "3")

Last updated 6 months ago

While it is recommended to use the "High" fee setting on Freewallet it may not be high enough as the user desires, before moving forward with this issue please review the section.

It is important to note in this process that sometimes a singular transaction fee that worked just a moment ago can not be enough for the next transaction.

For instance, things like Bitcoin mempool changes, UTXO amounts on your address, unconfirmed transactions to your address and more can affect this choice.

In the instance you have a transaction that is not confirming in a reasonable amount of time it is because you broadcasted the transaction with too low of a fee. This transaction will show as "unconfirmed" on Bitcoin and Counterparty Block Explorers.

In the event you set too low of a fee and the transaction is just taking a while, it is best to just be patient and review how long it may take with the fee you used.

  • The most recent data on transaction fee amounts and target sat/vb rates are best viewed at

  • Other details of your transaction can be reviewed by using or any Bitcoin Block Explorer of your choice

  • If this was a Counterparty transaction, you can always look up your address, or look up specific transaction ID information on or other Counterparty Block Explorers.

  • If your transaction is close to the current Sat/VB rate and you are in no hurry, it is recommended to just be patient and wait for the transaction to confirm

There are a few instances where it is recommended to use the High fee setting or even higher!

  • Buying XCP and Tokens from a Dispenser - It is always recommended to check if the dispenser already has unconfirmed transactions and to use the High setting (or even higher!) and double check the sat/vb rare shown in Freewallet

  • Changing Descriptions or Creating a Token with a 'longform description' - There are many members of the community (that have many Unconfirmed Coins on their address) that run into an issue with the Effect Fee Rate and is explained in more detail in the section. It is recommended to use three times the High fee when doing this longform description process.

  • Broadcasting a very longform and 'data heavy' Broadcast transaction - There are many members of the community (that have many Unconfirmed Coins on their address) that run into an issue with the Effect Fee Rate and is explained in more detail in the section. It is recommended to use three times the High fee when doing this longform broadcast process.

In the event you need to 'add more to the fee' or speed up your Bitcoin or Counterparty unconfirmed transaction, there are a few ways to do so. Unfortunately, RBF or "Replace By Fee" are not supported with Freewallet transactions at this time.

The process described below is normally only used for extremely urgent transactions (with too low of a fee) to be pushed through and be confirmed.

  • Ensure you have enough BTC on your address with the unconfirmed transaction to more than cover the fee of another transaction.

  • Using Electrum, send the entire amount of BTC in your wallet to the same address your BTC is contained on (the same one you sent from). This process is creating a new transaction with your own address as the recipient and will successfully consolidate all of the UTXO's on your address. Make sure to use at least twice the recommended fee because this transaction will also have to cover the previous unconfirmed one.

  • In many users' experiences, this process will either create a Child Pays For Parent transaction that pushed the previous transaction through (assuming it had a high enough fee), or will use those unconfirmed coins and the previous transaction will be dropped from the unconfirmed queue.

  • It is also possible when using this process (after broadcasting this CPFP process) with Electrum to now then use Replace By Fee function to then increase the fee higher if needed.

The bitcoin miners will have a higher chance of confirming both transactions once the Child transaction is chosen to be confirmed by the bitcoin miners.

Something to note about this process is the need to have extra bitcoin in your address to do this second transaction with the appropriate fee.

It may be needed to send more BTC to this address if you cannot cover those fees.

To get a deeper understanding of the why the following process is used and how to do each step of the process, review .

Import your private key for that specific address into the open-source and very technically Bitcoin centric: . To learn how to view private keys of your specific wallets (and how to be safe with them) review the section. Make sure to works.

If you'd like to learn more about CPFP in general, please reference .

If you would like to learn more about CPFP, but specifically for use with Electrum please reference .

What BTC fee should I use?
https://mempool.space/
https://blockstream.info/
Tokenscan.io
My transaction is too low of an "Effective Fee Rate"
My transaction is too low of an "Effective Fee Rate"
this article about UTXO's using Bitcoin and Freewallet
Electrum wallet
Viewing, Creating and Importing Addresses
review and understand how the Electrum wallet
this guide
this guide