# Getting Support

<mark style="color:yellow;">Because Counterparty itself is community developed, community funded, and primarily upkept by active community developers and avid users, getting support usually starts with an in-depth reading the documentation already published about the platform.</mark>

The official place to document issues is: [https://github.com/jdogresorg/freewallet-desktop/issues](https://github.com/jdogresorg/freewallet-desktop/issues)

* The official support room on Telegram for Freewallet is: [https://t.me/freewallet\_io](https://t.me/freewallet_io)

<mark style="color:red;">There is no support team.</mark> <mark style="color:yellow;">Be careful for fake users reaching out using Direct Messages.</mark>

<mark style="color:red;">**Nobody that is legitimate will try to DM you to solve issues.**</mark>&#x20;

Issues are <mark style="color:yellow;">always solved publicly</mark> in the Freewallet Telegram, on the Freewallet Github, or in the Counterparty Github.

Solving new issues takes time to diagnose as well as community members ready and willing to help. <mark style="color:yellow;">Please be patient and to include as much information as you can about your issue.</mark>

When discussing new issues and looking for help in the Freewallet Telegram Chat, be sure to include:

* <mark style="color:yellow;">Steps To Reproduce</mark> **-** If you think you've found a bug, list the steps to reproduce the unexpected behavior
* <mark style="color:yellow;">Screenshots of Process and Errors</mark> - Getting screenshots of the process of how to recreate the issue as well as the errors shown is incredibly useful
* <mark style="color:yellow;">TX ID's</mark> - Make sure to include specific Transaction ID's for Bitcoin and Counterparty transactions involved
* <mark style="color:yellow;">Freewallet Version</mark> - Which version of Freewallet are you using? You can [learn how to check your current Desktop version here](common-questions-using-freewallet-faq/where-can-i-see-my-current-version).
* <mark style="color:yellow;">Debug Data</mark> - When encountering an issue it could be related to Freewallet or an underlying Counterparty protocol issue. [Saving the debug data to include in Github issues](common-questions-using-freewallet-faq/how-do-i-use-the-debug-function-on-freewallet) is extremely helpful for developers.

These guides and FAQ’s are continually being updated to match the most recent upgrades, versions and developments but do take time for them all to be agreed upon by the community and put together.

This User Manual, the FAQ and Documents included are simply a conglomerate help guide put together from information from:&#x20;

* [https://forums.counterparty.io/](https://forums.counterparty.io/)&#x20;
* [https://github.com/CounterpartyXCP](https://github.com/CounterpartyXCP)&#x20;
* [https://github.com/jdogresorg/freewallet-desktop](https://github.com/jdogresorg/freewallet-desktop)
* [https://t.me/Counterparty\_XCP](https://t.me/Counterparty_XCP)
* [https://t.me/freewallet\_io](https://t.me/freewallet_io)
* [https://tokenscan.io/](https://tokenscan.io/)
* [https://robotlovecoffee.io/](https://robotlovecoffee.io/)
* [https://subterranean.medium.com/](https://subterranean.medium.com/)
* [https://medium.com/@davesta.xcp](https://medium.com/@davesta.xcp)
* [https://www.youtube.com/@rarepepesdotcom9517](https://www.youtube.com/@rarepepesdotcom9517)

These guides and FAQ’s are continually being updated to match the most recent upgrades, versions and developments but do take time for them all to be put together by the community.

At all times feel free to engage in all aspects of the [Freewallet Desktop Github](https://github.com/jdogresorg/freewallet-desktop), including the Issues and Discussion sections for any questions, concerns, help, and future additions to Freewallet.&#x20;

<mark style="color:yellow;">Keep in mind the users and community will most commonly use those references stated above to help your issue.</mark>
